Shipping & Returns FAQ
Shipping & Handling
All of my packages ship discreetly. Your dirty little secrets are safe with me.
The outside or return labels on the box or package will not mention Lexi Sylver, erotica or sex toys on the box.
Shipping & Handling FAQ
Can you ship to me?
Currently, I can ship to you if you live in the USA (including Hawaii and Alaska) and Canada. I'll be adding more countries soon!
How long will it take for me to receive my package?
Please allow for 3-10 business days from your order date for your package of goodies to arrive.
COVID-19: Please note that you may experience delays of a few days to a few weeks in delivering your items to you. I apologize for the inconvenience, and I promise to expedite your dirty goodies to you as quickly as humanly possible. Thank you for your understanding.
For rush orders and faster shipping options, please contact me.
Can I ship to a different address than my billing address?
Sure. Just enter the info at checkout. If you need to make a change after your transaction has gone through, just contact me.
What are your shipping rates?
Standard shipping to Canada and the United States is a flat rate of $9.99.
Sorry, I'm not currently shipping outside of Canada and the US, but that is going to change very soon!
If you have a rush order or request expedited shipping, please contact me for rates.
Can I get free shipping?
I sometimes offer free shipping deals!
Subscribe to my newsletter to be privy to hot discounts on toys, lingerie and stories, plus offers for free shipping.
Also, on special occasions, my returning customers will sometimes receive email offers, like free shipping on their next order.
Do you ship to P.O. Boxes?
Sure I do. Anonymity is sexy.
I have special shipping instructions. How can I let you know?
In the message box in the shopping cart, you can write me a special message with your unique shipping instructions (e.g. leave at door). Or, right after your order is processed (you'll get an email from me saying thanks for your order), then email me to request a specific shipping instructions.
And no, I'm not taking requests for sexy personal deliveries. Nice try, though...
Are shipping fees refundable if I return or exchange my purchase?
Shipping fees are non-refundable, unless you're returning a defective item or if there was an error with your order. See my returns & exchanges policy below.
Returns and Exchanges
The following items cannot be returned nor exchanged:
- lubricants, gels, creams
- toy cleaners
- single-use items
- any lingerie with a panty / underwear bottom
If you want to know if your item qualifies for a return, exchange or refund, contact me.
I received the wrong item / color / size in my order. What do I do?
Oops! Sorry about that. Human's aren't perfect, much as we try.
Please contact me and I'll make it right by shipping you the correct product ASAP, as well as shipping instructions for you to send the original item back to me (if applicable). I will also reimburse any and all of your shipping costs.
One of the toys I ordered doesn't work. Can I get a replacement?
First things first: When you first get your toy, please make sure it has the right batteries inside (if needed), or make sure it is fully charged, using the cable provided, for several hours.
If it's still not working after you try to charge it, contact me within 30 calendar days of receiving your toy, and I'll send you a special return authorization number which you MUST have written on your package when you send it back to me. I can't accept a return without the proper RA number on it.
The vast majority of products on LexiSylver.com also offer a manufacturer's warranty (which you can find inside the box / packaging).
Once I properly receive and inspect your item and see it's not working, I'll replace it for you with a new one, or substitute it with another item of equal value. If you prefer, I can also send you a store credit for your next purchase, or I'll refund you for that item, depending on the circumstances.
Will you refund me for my shipping fees if a product is defective?
Yes. Please contact me within 30 calendar days of receiving your product. No need to initiate a refund with your credit card company / bank, as this will only delay your refund.
If your product is defective, I'll pay for you to ship it back to me (if applicable), and I'll pay for shipping a new one or a replacement of equivalent value. I can also credit you or refund you, if you prefer.
What if I'm not completely satisfied with my order?
I want you to be fully pleased with anything you purchase from me.
If you're not, please contact me and I'll see what I can do to make it right.
Promo Code FAQ
How do I use a promo code?
I'm having trouble using a promo code. Help?
Did your promo code expire? If the date is still good but you're still having issues, don't worry, it happens to the best of us. Just contact me and I'll help you figure it out.